Contact Us
Use this page to reach the Online Casino Sites editorial team. We answer questions about our reviews, our rankings of new online casinos, and the terms attached to the offers listed on yourblurr.com. We are a research and comparison publisher, not a casino operator, so there are things we can help with and things we genuinely cannot — this page explains which is which, and where else to go when the answer sits with an operator or a regulator.
What to send us, and what to expect back
Write to the editorial team through the contact form or email address shown on this page. There is no phone line and no live chat: we publish research, and email gives us a written record of what was asked and what we checked. Include the casino name, the page you were reading, and the date you saw the information. That alone resolves most queries faster than anything else.
| Reason for contact | Can we help? | What to include |
|---|---|---|
| A bonus term on our site looks out of date | Yes — corrections are our responsibility | Page URL, the figure you saw, the operator's current term |
| A casino is missing from a list, or you think one should not be there | Yes, as editorial feedback | Operator name and your reasoning |
| Withdrawal delayed or account locked | No — only the operator and its regulator can act | Contact the casino's support and complaints process first |
| Bonus not credited, or winnings voided | No direct access to accounts | Your account email and the promotion terms, sent to the operator |
| Self-exclusion or a gambling problem | We can point you to support, not restrict accounts | See our responsible gambling guidance |
| Partnership, advertising or press | Yes, through the same inbox | Company name and what you are proposing |
We aim to reply to editorial and correction messages within a few business days. Volume varies, and we do not promise a fixed response window. We do not hold, view or influence any player account at any casino.
Where commercial relationships sit
Online Casino Sites earns commission when a reader signs up with some of the operators listed on this site. That funds the research. It does not buy a position in our rankings, it does not change an editorial rating, and it does not stop us publishing a limitation. If you contact us believing a review reads too favourably, say so directly — that is exactly the kind of message we want, and the disclosure above is the context you need to judge our answer.
The operators readers ask about most
Most correspondence concerns bonus terms on the newer and more heavily promoted sites we cover. Below are three of the highest-ranked, with the questions that actually come in about each. Ratings shown are our own editorial scores, not customer-review averages, and every headline offer carries conditions worth reading before you deposit.
Raging Bull — 410% up to $10,000 plus 50 free spins
It leads our list because the advertised match percentage and ceiling are unusually large, which is also why it generates the most questions. A 410% match up to $10,000 is a maximum, not a typical outcome: the amount you receive is tied to what you deposit, and the ceiling is only reachable at deposit sizes most readers will never use. The 50 free spins are normally restricted to nominated games at a fixed spin value. Limitation: headline offers of this scale almost always carry high playthrough and a cashout cap, so check the wagering multiple, the maximum bet allowed while a bonus is active, and the expiry date before claiming. If a term you read on our page differs from the operator's, tell us and we will verify it.
Magician Bet — 101% no wagering
This one is on the page for the opposite reason: the number is modest, but "no wagering" removes the single condition that causes most bonus disputes. If a match genuinely carries no playthrough, what you win from it is withdrawable under the normal account rules rather than locked behind a multiple. That makes it easier to evaluate than a four-figure headline. Limitation: no-wagering offers usually compensate elsewhere — a lower maximum bonus, a short claim window, a minimum deposit, or a cap on what the bonus portion can pay out. Read the promotion page in full, because "no wagering" is not the same as "no conditions".
Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser
Included because the spins are tied to a named game, which makes the offer concrete rather than open-ended. Game-specific spins are easier to value than a floating allocation: you know the title, so you can look up its return-to-player figure and volatility before deciding whether the spins are worth much to you. Limitation: restricting spins to one slot also restricts where the bonus can be cleared, and winnings from spins are frequently subject to their own wagering requirement and a separate cap. If you contact us about this offer, quote the wording on the operator's promotions page rather than the banner.
Other listed sites
Uptown Aces (600% for new players), BetUS (200% up to $4,000), Slots and Casino (500% up to $2,500 across three deposits) and Bets.FM (225% up to 1 BTC plus 225 free spins) all carry their own terms and deposit conditions. Card Crush, Zumba Cards and Amazon Jackpots run on a coins-and-sweeps model rather than a straight cash deposit, so their rewards — mystery coins, cards, posters, sweeps coins, bonus wheels — work differently from a percentage match and should not be compared with one directly. Ask us about any of them and we will point you to what we have verified and what remains the operator's claim.
Money questions we can answer, and the ones only your casino can
Reading our site costs nothing. Deposits, however, are real money at risk, and payment questions are the second most common thing in our inbox. General guidance we can give:
- Minimum deposits — most cash casinos set a floor, commonly in the $10–$25 range, and a bonus often requires a higher minimum than the account does. Check both figures.
- Payment methods for US players — debit cards, credit cards (sometimes declined by the issuer for gambling), ACH bank transfer, online banking, wire transfer and prepaid options are the usual set. PayPal and other e-wallets are available at some state-regulated operators and not at others. Verify on the cashier page for your state rather than assuming.
- Withdrawal timings — approval by the operator comes first, then the payment rail. Bank transfers and ACH typically take longer to land than e-wallets. Advertised speeds are operator claims; we report them as such.
- Withdrawal limits and fees — expect a minimum withdrawal amount, a per-transaction or weekly ceiling, and occasionally a fee on certain methods or on repeat withdrawals in a short period.
- Verification — KYC identity checks, and sometimes source-of-funds checks on larger balances, are standard and usually happen at first withdrawal. Uploading documents early avoids the most common delay.
What we cannot do is release a payment, override a verification decision, or escalate a dispute internally at an operator. Those are account matters. Use the casino's own complaints procedure, get a reference number, and if it is not resolved, take it to the state regulator that licenses the operator.
Game and software queries
We are happy to explain how the games behind these offers work. Typical questions cover slots and how volatility affects the swings in a session, progressive jackpots and how the prize pool builds, live dealer rooms streaming blackjack, roulette and baccarat with a human dealer, and the table game variants each site runs. Related topics we cover: return to player as a long-run average rather than a session forecast, random number generators and how they are tested, which software providers supply a lobby, and how mobile casino apps differ from the browser version of the same site. If a games question is not answered on the relevant review, ask and we will either point you to the source or research it.
Sports betting and other product lines
Several operators on this page run more than a casino. BetUS, for example, is known for sportsbook wagering alongside its casino floor, and its promotions are often structured differently — sports offers usually carry rollover on the bet amount rather than casino-style playthrough, and some bonuses cannot be used across both products. Others add poker rooms, bingo, racebooks or sweepstakes-style card and coin games. If you contact us about a bonus, tell us which product it applies to: a welcome offer on the sportsbook and one in the casino at the same brand can have entirely separate terms, contribution rates and expiry dates.
Who can contact us, and the legal ground you are standing on
You must be 21 or over to use this site's information to open a casino account in most US jurisdictions, and 18 or over in a small number of them — the age is set by your state, not by us. Online casino gambling is regulated state by state. There is no single federal licence for online casinos; federal law shapes payments and interstate activity, while individual state regulators decide who may be authorized to offer real-money casino play to residents physically located in that state. Legal availability therefore varies, and a site accepting sign-ups from US customers is not the same thing as being authorized to serve players in your state.
Practical implications when you write to us:
- Tell us your state if your question depends on availability — the answer often changes with it.
- We do not confirm the licensing status of any operator on request without a verifiable source; where we cannot verify, we say the status is unconfirmed rather than guessing.
- Consumer protection, complaints escalation and self-exclusion schemes are administered by state regulators where regulated play exists, so that is where an unresolved dispute belongs.
- Sweepstakes and social casino products sit under a different legal framework again, and eligibility rules for those vary by state as well.
Our terms and conditions set out how we publish and what our content is and is not. For background on the team and how we work, see about our editorial approach. Readers who arrive looking for offshore alternatives may also be reading our coverage of casinos outside UK self-exclusion schemes, which is written for a different market and should not be treated as guidance on US state legality.
If gambling has stopped being fun
We cannot close an account or apply a self-exclusion for you, but we will always point you to help. Operators licensed in regulated states must offer deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion; ask their support to apply them and they are obliged to act. Statewide self-exclusion programs exist in several jurisdictions, and blocking software can restrict gambling sites at the device level. The National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24/7 across much of the US. None of this is a judgment on how you play — it is a set of tools, and asking for one is routine.
How our rankings are produced
So you know what our answers are based on, here is our method. We research each operator's published terms, promotions, cashier information, licensing claims and game lineup, and we record what can be verified separately from what is advertising. Ratings weigh the clarity and fairness of bonus terms, payment options and stated withdrawal conditions, the breadth of slots and live dealer tables, transparency about limits, and the quality of support and responsible gambling tools. We have not deposited, played or withdrawn at these sites, and we do not present operator-advertised speeds as measured results. Findings reflect information reviewed as of Sep 25, 2026; terms change without notice, and the operator's own page is always the final authority. Commission never affects position.
Before you write
If your question is about a specific offer, the fastest route is usually the operator's promotions page and support team — they can see your account, and we cannot. If it is about our research, a correction, a gap in our coverage, or how a term like wagering, cashout limit or maximum bonus bet actually works in practice, send it to us. Include the page, the operator and the date, and we will get back to you with what we can verify and a straight answer where we cannot.